RETURNS & EXCHANGES

OLEUM INDUSTRIES
P.O BOX 10023 Longueuil, QC, J4K 0B3, Canada.

If a package is returned to our warehouse as undeliverable, you will be issued a refund for the amount of the order less shipping charges. If you choose to have your package reshipped, there will be a rerouting fee plus the shipping fee that will be charged.

For your protection, and to ensure prompt deliver, we recommend that you send your return item/items via UPS or insured Parcel Post. Please note that return shipping fees are not refundable and are the responsibility of the customer. Your refund will be processed based on the original form of payment (minus return shipping and handling).

30 DAYS RETURN POLICY

We are committed to our customer’s satisfaction with our merchandise beyond the point of sale. Merchandise may be returned within 30 days of purchase when accompanied by the following: Original receipt/packing slip
Total original packaging
Refunds will be processed based on the original form of payment.

DAMAGE POLICY

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. 

Damage or loss incurred during shipment is the delivery company’s responsibility. Claims must be properly filed with the delivering carrier. The addressee must initiate damage claims against the shipper. We will be happy to assist if needed.